If you have trouble logging into your account, follow this guide to troubleshoot.

Make sure you're using the same credentials you chose when you signed up. You can only login using your email account.

Tip: our system is case sensitive so please make sure you're adding the correct format of your email and password.

I forgot my password

If you cannot login because you forgot your password, click here to reset your password.

Step 1: A reset link will be sent to your registered email. If requested multiple times, please make sure to enter the last sent email.

Step 2: Click on the link to be redirected to Triplemars, add your new password, press submit and you're done.

If when pressing submit you see an error instead of being logged in, you've pressed on the wrong reset link. The reset link will deactivate if the request is sent multiple times. So you have to make sure you press on the last sent reset link as shown in step 1.

You can try again or contact the team through chat for support.

I didn't receive my password reset email

If you didn't receive this email:

• check your email's Spam folder
• add support@triplemars.com to your email's account whitelist
• search TripleMars reset password request in your email's search box

If these steps don't resolve the issue, you may have entered the wrong email address.

It can be a typo or misspell.

Contact the team through chat to help find your account.

I forgot my email address

If you cannot login because you forgot your registered email, please contact the team through chat.

I remember my credentials but I want to change my password

To change your password regularly, simply go to Settings - Profile Settings - User Profile - Login information - Edit current password - Apply.