Returns, Cancellations, and Refunds

Returns, Cancellations, and Refunds

Returns, Cancellations and Refunds:

Triplemars is a fully automated platform that includes automatic returns and cancellations.

  • How to return a product?

If a customer would like to Return a product, we recommend always to ask the customer to open a return request on eBay. 

After the request has been opened:

  1. Copy the buyer username
  2. Search the order on Triplemars Orders page
  3. Click on ‘Request Return’

The label will be provided in a PDF format by e-mail.

It’s that easy!

Guidance below:

The label provided is a prepaid UPS label,  include the return address as well as the tracking number.

Once saved, upload on eBay’s return request and approve.

Once the product has been returned by the buyer, the system will automatically refund your Paypal account.

You can easily keep track your returns by filtering them in Orders page.

 Returning – open returns

Returned – refunded returns

  • How to cancel an order?

If your buyer requests order cancellation, copy the username, search the order in Triplemars and press on ‘Cancel Order’.

Guidance below:

The order will change status to ‘Cancelling’ and within minutes will change into ‘Cancelled’ and be automatically refunded.

If the status moved back to ‘Ordered’ the item is already advanced into shipping stages and can no longer be cancelled.

If you need further help, you can always contact the team through our chat 24/7.

 

How to keep track of my refunds?
Once refund is confirmed on Triplemars, you can refund the customer through eBay by closing the return or cancel request.

You can verify if an order was refunded by generating a balance report on Reports section.

Make sure to select the correct time, search the file with CTRL+F.

We recommend checking your balance report regularly for new refunds.

*Important

Please don’t accept or refund the buyer on eBay until the refund is confirmed on Triplemars.

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