Account Basics

1. Visit your Dashboard to review sales, subscription, balance, store connections, and revenue in one place.

2. Click on your profile icon in the top right corner, then select:

3.  Select a profile to update your business info and see your subscription info.

4. Press see to see why it's important to have your info updated.

5. Press here more on subscriptions.

• System preferences to configure your system settings.

1. Press here to see the auto ordering configuration.

2. Press here to see the recommended pricing settings.

3. Press here to learn more about Balance.

• Connection Management
  to see your connected accounts

1. Press here to see how to refresh your eBay store connection.

2. Press here to see how to connect more accounts.

Changing the registered email

1. Settings

2. Profile Settings 

3. User Profile, you will find your login info.

*At this moment, the registered email cannot be changed.

Contact our tech team through the chat 24/7 to find a solution in case you lost your email access.

Adding your business name and address

Updating your profile on time is very important as we generate invoices monthly with the info provided.

How to add your info:

1. Choose Settings

2. Profile Settings

3. User Profile and fill out the forms.

Deleting your account and its records

You can delete your account after canceling the subscription or when your trial ends by sending an email to support@triplemars.com.

Tip: Before closing your account, make sure your orders and returns are completed as a record will be removed.

Restore your account

If your account was closed or has expired, you can return to the monitor by connecting your eBay store and records will be automatically restored.

If you encounter any issues in restoring your account, please contact us on chat. If your content hasn't been permanently deleted, we may be able to restore it, depending on how long it's been.

Merging Triplemars accounts

Triplemars supports multiple destination accounts connected to one so there's no need to create multiple Triplemars accounts.

However, you've previously created more accounts under different emails, you can request a merge by sending a message to the tech team through chat with the following info:

• your accounts registered emails
• the store names whose records need to be transferred

The balance cannot be transferred between Triplemars accounts. The remaining balance will be refunded to the original payment method instead.

Triplemars VA access

Triplemars does not currently support limited access for VAs.

Changing the account's default language

To change the language of the account:

1. Settings 

2. Profile Settings

3. User Profile 

4. Interface Settings 

5. Language,  select your preferred language from the drop-down menu.

(Triplemars currently supports 9 languages.)