If you can't find what you're looking for in our guides, you can contact us through chat on every Triplemars page.

Availability

We're available 24 hours a day, 7 days a week.

You can also contact us through email at support@triplemars.com with questions regarding gift cards, invoices, payments.

Tip: Live chat response time may vary periodically based on demand as we work through a high number of requests in response to COVID-19, upcoming holidays, or other factors that cause a spike in normal activity. We appreciate your patience and flexibility.
For tips on expanding your system knowledge, you can join our Facebook groups and visit our help center articles.

Phone support

If you're looking for phone support, note that we limit our support to online communication. There are several reasons why and you can see some below:

• We believe the help would not be as effective over the phone as we need access to several account activities, system details, screenshots, or links to troubleshoot.
• We also believe it is faster, given all details are provided, and we don't need to put you on hold while checking.
• There's a record in a place that can help both you and the team in case the issue needs escalated or revisited at a later time.

Tips for contacting us

When you contact us, you'll always talk with real, friendly people. We love answering questions, solving issues, and helping you grow your business. Here are some tips for fast and efficient response:

• Being specific helps a great deal. The more details you include about the issue you're dealing with, the better and faster we can understand and solve it.
• If you have trouble describing your issues, feel free to upload screenshots, videos, or files that can help us see what you're seeing.
• We recommend replying to our response in the same ticket to avoid confusion.
• If you have new questions, we recommend creating a new ticket to be handled separately. That way, referencing these issues is easier for both you and the team.

The Triplemars Support Assistant

When opening a ticket, you may see a predefined answer. This is our resolution bot.

If the bot cannot answer your question, simply reply to his answer or request to speak with an agent instead.